Question 1

How much does it cost to hire Professional Movers?

Accepted Answer

Our pricing is based on an hourly rate that depends on the number of movers you need. We have a 2-hour minimum, and the clock starts when we arrive and stops when the last item is placed. There are no travel fees from our lot to your home.

Question 2

Are you licensed and insured?

Accepted Answer

Yes! Professional Movers is fully licensed and insured. We carry comprehensive liability coverage to protect your belongings during the move.

Question 3

How far in advance should I book my move?

Accepted Answer

We recommend booking at least 1-2 weeks in advance, especially during peak moving season (May-September) and end-of-month dates.

Question 4

What areas do you serve?

Accepted Answer

We serve the greater Richmond, VA area including Henrico, Chesterfield, Glen Allen, Midlothian, Ashland, Mechanicsville, and many more.

Question 5

Do you provide packing supplies and services?

Accepted Answer

Yes! We offer full-service and partial packing. Our team brings all necessary supplies including boxes, bubble wrap, tape, and specialty wrapping materials.

Question 6

How do I prepare for my move?

Accepted Answer

Start by decluttering items you no longer need. Pack a personal essentials bag for moving day. Label boxes by room. Disconnect appliances. Clear pathways in your home.

Question 7

What items can't you move?

Accepted Answer

For safety reasons, we cannot transport hazardous materials, perishable food, plants (long distance), or personal documents/valuables we recommend keeping with you.

Question 8

Do you offer storage services?

Accepted Answer

Yes! We offer secure, climate-controlled storage solutions for both short-term and long-term needs.

Question 9

What happens if something is damaged during the move?

Accepted Answer

While damage is extremely rare, we carry insurance to cover any incidents. We also offer additional full-value protection plans.

Question 10

Can you move specialty items like pianos or antiques?

Accepted Answer

Absolutely! Our team is experienced in handling specialty items including pianos, antiques, artwork, and fragile collectibles.

Question 11

What forms of payment do you accept?

Accepted Answer

We accept cash, credit cards, debit cards, and checks. Payment is due upon completion of the move. No deposit is required.

Question 12

Do you work on weekends and holidays?

Accepted Answer

Yes! We work 7 days a week, including weekends. We're also available on most holidays.

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